What is the process to cancel Xfinity TV?

how to cancel Xfinity tv

Are you looking forward to figuring out the easiest way How to cancel Xfinity tv? Then you would be glad to know that you have made it to the perfect place. Whether you complete the process in person, over the phone, or by text message (equivalent to an online cancellation form), here’s how to break it down into pieces to get it done faster. We have just the information and instructions that will help you get through smoothly in cancelling the cable TV service.

What are the eligibility criteria to cancel my Xfinity TV service?

You should know that anyone is eligible to cancel. You would only have a few more oops moments to jump through if you have a contract.

However, if you do not have a contract then you are free to cancel whenever you want but this process is also not that easy.

Moreover, if you have a 1-year contract with Xfinity then you will have to face the dreaded cancellation fee. This means that you would have to pay $10 per month which remains on your contract.

Nonetheless, this is not always a bad price to pay, especially since you would probably save more money if you choose to pay the early termination fee instead of the next month’s bill.

In addition, you would also want a good excuse ready to go.

In fact, you may already have a solid reason because you wouldn’t be reading this blog right now if you were not thinking about cutting the cord.

For example; it could be that you are cancelling because you are moving to an area where Xfinity is not available.

Nevertheless, if you would like to cancel because it does not fit the budget at the moment or you just want to switch over to a live TV streaming service (we do not blame you for that), you can consider these questions to create that good excuse.

  • Did Xfinity fail to provide the services that it promised?
  • Or was the Xfinity cable out for long periods of time?
  • Were the channels blocked that you were paying for?
  • Was there any unexpected fee increase?

How do I pause my Xfinity TV service?

Well, it depends if you have a seasonal home then you can get ‘Xfinity’s Seasonal Convenience Plan’. Nevertheless, if you are only home for a few months of the year then you could put your Xfinity service ‘On Vacation’. And while you are away, you should know that you will still have to pay monthly, but at a discounted rate.

How to cancel Xfinity tv online?

Now that you already know and have your reasons on why you want to cut off the service you should be already to go; hence let us first start with the steps on how to cancel Xfinity TV online. But be informed that the breakup is not any easier online than it is over the phone.

To do so you would need to fill out a cancellation form by logging into your Xfinity service using the computer or laptop (which will be easier this way). After that, a representative will get back to you within two business days. But you should know that you may just have to wait more than two days or you may have to call Xfinity yourself to ask them if they have received your cancellation form.

As an example, there was this previous Xfinity customer who said that she filled out a cancellation form two separate times but the representatives said that they did not receive either of them. Remember not to let Xfinity take advantage of your money and time. Hence you should try and make it a clean break ASAP.

Now if you are wondering if you should keep your Xfinity Internet service while you cancel your TV service, then you can go ahead and do so.

Furthermore, you also need to know that you may not get as good of an Internet deal if you choose to cancel your bundle; however, you still get to save money because you will not have to pay for a cable TV service that you do not want anymore.

How do I cancel my Xfinity TV over the phone?

If you decide to move to this part because you want to cancel your Xfinity TV over the phone then you must make sure that you have your reasons ready for cancelling. So be sure to get your firm and friendly hat on for this breakup call.

To be able to start the phone cancelling process you would need to call 1-800-XFINITY (1-888-256-6612).

So when you make a call you should answer the menu by saying ‘Cancel Service’. Then once you get through to someone you should ask if you are speaking with Retention. Additionally, you should let the other person know that you would like to be redirected if they don’t answer or put you on hold.

Another thing is that you should let Retention know that you would like to cancel, let them also know of your reasoning and get past the part where they could try to get you to stay. You should face it as you’re hard to let go and then just break it to them politely.

Moreover, be prepared to be offered lots of free goodies as well (but this could be your intention). They would offer you to cut down your monthly bill or offer a premium channel such as HBO for free.

Make sure to be nice as well as firm and let the representative know that you want to cancel it today itself. Also, leave that phone call with a scheduled cancellation day and a plan for your equipment so that it can be sent back to Xfinity. In addition, also make sure that you get your representative’s name and ID number just in case anything goes wrong.

How can I return my Xfinity equipment?

You should know that returning your equipment back to Xfinity will require a few steps which you would need to follow;

  • You would need to find out which equipment you have to send back
  • Also, figure out how you will be sending the equipment back to them
  • Make sure to take pictures of all your equipment before sending it

Now the first thing you must remember is to make sure and ask the representative what equipment they claim to have on file that is in your possession. This is because they will count every single piece of the equipment when they receive it.

Well, you can easily return your equipment by taking it to your nearest Xfinity store or even while you’re talking to a representative on the phone, and ask if they could give you a prepared box or label to send back through UPS.

Before you return your equipment at the Xfinity store make sure to take a picture of everything, including the serial number on the counter itself. And if you are taking the equipment to UPS then you should take a picture of everything that is in the box and also get a receipt.

This is because you must have all the evidence and also write down the ID number and name of the representative you spoke to just to be more cautious.

Recap: How to cancel Xfinity tv Comcast service?

  • Well, you can cancel your Xfinity TV service through an online cancellation form (however, you would still end up talking to a representative). Or you could also cancel it by calling ‘Retention at 1-888-256-6612.
  • And if you would like to cancel Xfinity online then you would have to fill out a cancellation form after which a representative will get back to you within two business working days.
  • Now if you would like to cancel Xfinity via a phone call then you should choose to talk to ‘Retention’ and be firm and friendly like said before. Make sure to let them know your reasoning for why you want to cancel and set up your final billing date/last day of service. Also, ensure that as the representative to send you a confirmation email.
  • Furthermore, remember that giving back Xfinity’s belongings is essential at the end of a relationship. Therefore do not forget to return your TV boxes, remotes, and anything else that you have rented. Make sure that you take photos of the equipment and serial number before you send your equipment.


Now that you have gone through the above given instructions and guide you should be all good to manage cancelling Xfinity TV all by yourself. Nevertheless, if you have any other related queries you can directly contact the professionals provided without any hesitation. The team will assist you within no time making sure that you have all your concerns resolved immediately.

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