Are you searching for how to order a pay-per-view (PPV) event from Comcast? If so then this blog is just what you need as here you will learn how to order PPV programming, troubleshoot PPV issues and much more.
NOTES:
- Remember the instructions below might vary depending on your ‘On-Screen Guide’, however, the basic PPV functions should remain the same. You then also need to view your guide for more details.
- Moreover, you need to know that even if you pre-order a PPV event you might just still need to select an order option using the remote and the TV Box as well after you have already tuned in to the PPV channel.
How to Order PPV with your Comcast remote and the TV Box?
X1 TV Boxes
You should also see ‘Order a PPV event on X1’ to learn more about how to order a PPV event with your X1 TV Box.
Follow these steps for non-X1 TV Boxes;
- You would need to start by pressing the ‘Menu’ button twice on your Comcast remote control.
- And then you should select the ‘Pay-Per-View Events’ option from the main menu.
- After that, you need to highlight the program that you would like to watch and then press the OK/Select button that is on your Comcast remote control.
- NOTE: Also know that if you do not subscribe to HD service then you should not purchase the PPV event in HD. Moreover, SD customers only get to watch SD broadcasts of PPV programs even if it is with an HD television set. Besides SD and HD broadcasts will air on different channels.
- Next, you would need to select the ‘Buy’ icon.
- Then you should press the ‘Exit’ button to return to watch TV or you could press the ‘Menu’ button twice to return to the ‘Main Menu’.
- You must know that a reminder is automatically set when a PPV program is ordered and therefore will appear on your screen when the program is about to begin.
How to Order PPV programs with your CableCARD?
Do you know that you can choose to contact us or chat online with a Comcast customer service representative to order a PPV program?
Order select PPV events online:
- You will need to first view the listings for the upcoming PPV events at Xfinity.com/pay-per-view.
- Next, you should select your desired event and then just click on the ‘Order Now’ button (when available).
- After which you must log in to your account using your Xfinity ID and password.
- You now need to review your order and then click on the ‘Submit’ button.
Cancelling a PPV order:
You should check out ‘Cancel your PPV order’ to be able to learn how to cancel a ‘Pay-Per-View’ order.
Are you facing Problems viewing a PPV program?
- Now if you find that the PPV program has already started then you should make sure that your order went through or not. You will need to select the ‘Buy’ icon from the given program information screen. Then the message ‘This Program has been ordered’ will display right at the top of the order window if the order made was completed.
- However, if you do not subscribe to HD service from Comcast then you must make sure you didn’t order the HD broadcast of the PPV program. In addition, you can check out the ‘Order PPV with your Comcast remote and non-X1 TV box’ section for more instructions.
So now if you have verified the above instructions and you still cannot view a PPV program then you should right away choose to chat with a Comcast Customer Service representative without any hesitation at all.
PPV parental controls:
Do you know that you can easily restrict any unauthorized orders of PPV programs with a ‘Purchase PIN’ (Personal Identification Number)? Remember that once you have finished setting up a ‘Purchase PIN’ then it must be entered before a Pay-Per-View program can be purchased. For further details, you should check out ‘Block PPV and Xfinity on Demand with a Purchase PIN’ to be able to learn how to set up a ‘Purchase PIN’.
NOTE: Keep in mind that the PPV program is not available in all areas and therefore is subject to the charge indicated when you purchase it. Moreover, also remember that programming is surely subject to change.
Overall
You must know that the ‘Pay-Per-View’ service is only valid for Comcast residential customers. so the Comcast Business customers can visit the ‘Event Pay Per View for Business Customers’ if they need more information regarding the same this includes ‘How to order Pay Per View events as well.
We hope that we have provided you with the answers that you require. And so now you are able to order a pay-per-view (PPV) event from Comcast itself. However, if you come across any problem then you can always get in touch with the most talented and efficient technicians right here. They will assist you within the least time possible as they are available 24/7 round the clock. So now without waiting any longer, you should immediately contact the team here for further assistance.
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