If you have all in one HP printer and if your HP Scanner Not Working but printer is, then you should read this blog till the end, and you will be able to resolve your issue.
Why My HP Scanner Not Working?
There may be many reasons why your HP Scanner Not Working. Some of the common issues you may be facing like Computer not detecting scanner, pop error, or Scanner not scanning files. These are the most common errors of HP Scanner is Not Working faced by a lot of all in one HP printer users.
Steps to resolve HP Scanner Not Working Issue
Check if your copier is working
Please put a paper that should have something written on it on the HP Scanner tray or copier tray. Press the copy button, if you get a copy of your paper that means your copier is working and there is an issue with either the software of your printer or there is a network issue.
Troubleshoot using windows tool – Please go to the device and printer page. Please find the path below in the image.
Right-click on your printer and click on troubleshoot option. If there will be a driver issue or network issue, windows will find it for you and will recommend you the best solution to fix this issue.
Redownload and install a new driver for your printer – Please go to https://support.hp.com and click on software and drivers. Here you need to select the printer option. Next page, you can type your printer name with the model number in it.
Here you will get a few choices:
- Install HP Smart App
- Install diagnostic tool – HP Print and Scan Doctor for windows
- HP Drivers
You can select any of these and HP software will try to fix the issue.
Second Step: Check if your firewall/ Antivirus is stopping the communication
If you are using this printer in the office and if you have an IT person, please take help from them to remove your firewall block.
For the home users, if you are using a free antivirus program then you should remove all of them. If you are using a paid antivirus, then you should contact an antivirus company.
Third Step: Hard Wire Connection
If you are using a wireless connection, then you should try connecting it using a hardwire. In case your wire connection is working okay, then you should try reconnecting using wireless.
If you are still not able to fix this issue then, please call our support number, so we will be able to fix this online.
HP Scanner FAQ :
Question:- How can I fix HP Scanner not working issue?
2. Check if your firewall/ Antivirus is stopping the communication
3. Hard Wire Connection
Question:- Can I take tech support help for HP Scanner not working issue?
Question:- Name some Tech support for HP Scanner not working issue?
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